Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations.
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Welcome and greet donors, escort as necessary and assist with initial intake and hand offs through the blood donation process.
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Ensure blood donors have relevant information and that questions are answered appropriately.
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Learn and share the Red Cross story, including the mission, vision, and values.
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Create a favorable impression of the Red Cross, and the blood donation process, that will encourage continued support.
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Make reminder calls, re-schedule donor appointments, and perform follow up activities as directed.
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Be available and committed to the volunteer schedule.
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Model excellent customer service behaviors.
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Attend to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution.
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Set-up and maintain cleanliness in Reception and Hospitality areas.
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Punctual and dependable in arriving for assignment(s).
Seeking volunteers who have weekday/daytime availability, are available at least two times a month for shift of 3-6 hours, and who can commit to serving at least one year.
If you are volunteering for Service Learning Hours, you must complete a minimum of 40 hours of volunteer service.
This is a customer service oriented position. Volunteers are not used as Phlebotomists.
